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Ordering and Delivery Information

Payment is by credit/debit card or Paypal through our website. Alternatively, please call us on 01300 320 657 to pay by card over the phone.

Orders received before 12 Noon will be dispatched the following working day. Orders received after 12 Noon will be dispatched within 48 hours (excluding Bank Holidays). Please allow 3-4 working days for delivery. During periods of poor weather these timescales will not apply. We will do everything we can to get your parcel to you as soon as possible, but we do not offer refunds on delays which are beyond the control of Charlotte Starling T/A Velvet & Dash Interiors or our carriers.

Delivery is to UK addresses only.  For Republic of Ireland, Channel Islands and rest of the world, please email us for a quote.

Please make sure someone will be at the delivery address to receive your parcel. If you leave instructions for the parcel to be left in an alternative location (shed, garage, neighbour etc) we do not accept liability if you fail to receive your parcel.

We cannot deliver to BFPO or PO Boxes.

For glass by Emsie Sharp, please allow 2-3 weeks before dispatch. This is because Emsie makes all the glass to order.

For sets of Italian tableware please allow 4-6 weeks before delivery. 

All items will be carefully wrapped in appropriate packaging.  Once the item has dispatched we will notify you by email. Goods lost or damaged in transit are fully insured by us. We recycle packaging, so expect a variety of boxes. 

For bespoke commissions such as glass or sets of tableware, please contact Charlotte Starling on 01300 320 657.  Glasses can be made in colours and designs of your choice.  The Italian ceramic range of tableware can be personalised with your own motif. 

Gift boxes and wrapping are available on request. If you have any queries or special requirements please contact us.

VAT Number: GB151813429

To see our Returns & Exchanges information click here

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